"Bargain prices and first class service. Genuine FAKRO blackout blind, on time, 100% happy."
John D. Clark
"Item accurately described, all contents present (fakro blind). Prompt delivery."
"Loft blinds website was easy to use. Their prices were better than their competitors for the same products. FAKRO blinds fitting instructions are very clear."
"We bought original Fakro roller blinds sizes 78x118 and 78x140 at lower prices than most suppliers were charging for generic copies. Packing first class, delivery was prompt. I'll definitely be ordering from this company in the future."
In case of any complaints, please contact Genuine-RoofBlinds.co.uk via email: email@example.com. While submitting complaint you need to provide order number, full name of the orderer, number of the proof of purchase (VAT invoice) and description of the subject of complaint.
Defective product will be picked up by a courier service that cooperates with us: UPS or DPD. The courier will contact you before the pick up at the address you specified. After the receipt, we will send the product to the manufacturer. All costs associated with the justified complaint of the product will be covered by Genuine-RoofBlinds.co.uk store.
The user should give defective product to the courier, so that it gets back to Genuine-RoofBlinds.co.uk. If the picking up of the product is impossible due to the lack of cooperation from the User, then our company reserves the right to withhold the shipment of the replacement product.
Right to withdraw from the agreement
Each customer has the right to return the products without providing a reason, under withdrawal from the agreement within 14 days since receipt of the products, excluding the products manufactured for custom order. In Genuine-RoofBlinds.co.uk store, the products manufactured for custom order are marked with the time of delivery up to 12-14 working days. IMPORTANT: all FAKRO blinds have transparent plastic window through which you can see the colour of the blind. Thanks to that, you don’t need to open it and destroy the packaging to determine whether you like the colour! Possibility of return does not apply to business entities.
If you wish to exercise the right of return, you need to contact Genuine-RoofBlinds.co.uk company in order to clarify the conditions of the return (especially identification of the order and information about the products, in relation to which you want to exercise your right to withdraw from the sale agreement). Our e-mail address: firstname.lastname@example.org.
Consequences of withdrawal from the agreement
In the case when you return the product, the shipment cost, which you have paid during the purchase, is also returned to you without undue delay and never later than fourteen (14) days from the date on which you’ve informed us about your decision regarding withdrawal from the agreement. However, it will be the lowest amount from the shipping price list in force at the store: http://www.Genuine-RoofBlinds.co.uk/shipping-and-delivery.
Genuine-RoofBlinds.co.uk store has the right to withhold the reimbursement of the paid amounts, until the time of receipt of the returned products by us or until you deliver us confirmation of sending back the products, whichever occurs first.
You are obliged to send back the products or deliver them to us on your own to the below address:
ul. Gajowicka 95, pokoj 112
In the case of withdrawal from the agreement (return of the product), the agreement is considered null and valid, and the consumer is released from all obligations. The product returned in this mode will be accepted only when it is sent back in the unchanged state. Otherwise, you are responsible for the possibility of reduced value of the products, resulting from handling of the products.
Reduction of the products’ value
In order to establish the nature, characteristics and functioning of the products, you should handle and inspect them with due care and in the same manner as you would typically be allowed to do in a store. This means that you can check the products like in the store, but you can’t install them. Any handling or inspection of the product in excess of the above-described scope may result in a reduction of the product’s value, which Genuine-RoofBlinds.co.uk store will be entitled to deduct when reimbursing the payment received from you. The determination of any reduction of the value will be made individually on a case-by-case basis. If the packaging is wrecked, you may expect that this will result in reduction of the product’s value. You can also expect that installation of the product will also result in reduction of its value. Therefore, you should remember that during the period when you’re in possession of the products, until they return to us, you are responsible for any damages they incur.